Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportsbaku (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportsbaku.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sportsbaku.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sportsbaku.com
The product corresponds to the description. Delivery is fast enough. Recommend
Well very long delivery. I thought it would not come, I already opened a dispute and about a miracle, my rubber band came. Hard, tight. I hope it will last long. I put one star for delivery.
The second time I order rubber bands from this store and the second time he insanely sends them for a long time, and then they are terribly long going. The rubber bands themselves are good. No one broke in a year. But it will have to wait about three months, or longer.
The package came in 34 days.
Good. Available for rubber cover, which is very pleasing. It was a long time, but I wasn't in a hurry, so for that money, I'm happy good
The elastic is chic. True smell horror. Copes With loads on Hurray. Recommend.
It was the right weight and color. Although it took a month just to arrive. It was worth the wait.
I thought the tape would no longer come (((3 months waited .... Red lighter, black tight. It's great. Recommend it.
It came different, but three times more. Am I happy? Definitely
Rubber ca. After a few razach use nothing to with it not happen
I took myself a red rubber band for my feet. In comparison with the elastic bands that are sold in Ukraine, this is weaker. Our red is more tight, this one is slightly weaker. For those who are already engaged, you can take black for the legs. I'll specify that it's not weak, it's just slightly different from ours. In principle, you can do well with it. The parcel went to Kiev for about a month and a half, and was not immediately sent. Maybe it's related to the virus. I did not communicate with the store. Together with an elastic band, in the kit was a cover for her, very convenient. In general, I'm happy, and I'm perfectly engaged in quarantine with this rubber band. Thank you)
It took me longer to fill the estimated time, but they arrived in good condition. I ordered five bands and I got four bags I thought only one would arrive.
Before Ukraine came in a month, all norms recommend
It came in 1 month. A little stink. Performs its function
The rubber band is tight, I'm going to work tonight. It came pretty fast. Seller thank you))
Cool rubber, only a little thin
Very good rubber band, corresponds to the description, arrived within a month, I advise everyone.
The rubber band is sturdy, with a bag, but narrow, expected wider, and probably soft Still. I do not understand how to deal with it, I do not feel the load. No matter what.
Ordered directly 5 pieces with pouch, the purchase is satisfied
Eraser Duje klasna))) without defects!! I recommend!!)))
The product is good. Everything matches the description. Looks pretty good. I'll do it, add the review. Shipping is very long. To Minsk 50 days (10 days took to customs) the store sent the order very quickly. Happy with the purchase.
The package went for a month and a half. But this is at the expense of the domestic carrier. With the case.
Volgograd ordered 11.01.20 Received on 28.02.20 Rubber excellent advise to buy.
Finally received today after 6 weeks, description and pictures look accurate. Haven’t tried them yet.
They're on time. Conform to the description. No damage. There is a small smell of rubber, but it is not scary and quite expected.