Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportsbaku (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportsbaku.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sportsbaku.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sportsbaku.com
like the picture! 2nd time I have bought very happy!
The size ordered 37 straight straight in time. Looks very neat on the legs
Super
I can not even believe that for such money you can buy such cool sneakers! Very stylish and soft, breathe. Do not be lazy to change your leg, so as not to lose with the size
Perfect Fast
Неплохие.
Nice shoes!!
Crop fire! Comfortable, match the size mesh. The sides could be better stitched.
The shoe does look amazing in person; however, the size guide was slightly off. I used the size guide to purchase the shoes. I’m normally a size 8 1/2 USA so I decided to order a size 39. I should have orders a size 40 instead. They would have fit perfectly. I’ll just have to gift them to a family member that can wear them. Sooooo sad
The sneakers are great. The order came fast. The order was issued 16.06 in Kiev came 03.07, to the new post office. The track was relaxed, also came SMS to the Mail about the movement of goods. At the end of the message came from the new mail. The sneakers are good, everything is neatly glued. Comfortable. There are no curves and threads. There's no smell. Packed were good. The size was right. The size mesh corresponds. At 25 cm (39 size) ordered 40. As a gift, the store placed in the order-an elastic band for hair. The order is satisfied. The order was shipped on the day of payment. Great seller, recommend!!!
3 weeks in the Kiev region The store helped with the choice of size and was not mistaken! I have a foot length of 25,5 cm, size 40 perfectly fit! No smell. It was like a couple of minutes in the apartment, and my legs were clogged. I definitely recommend the seller! Quickly helped, quickly sent, quickly came and perfectly suited)
Thank you. The order came very quickly. I am satisfied!!!
Croses Super
For their day sneakers top
Super. Ordered at 37
Good ones)
Dazzling arrived very fast within three weeks
Terribly long delivery. Crosses norms. Foot 24,5 R 39
Shoes Super, vivid colors, zamówiłam 39 and I wear 38 and are super.
Very cute I arrive what I expected for the price was only too long to arrive several months
Good, but increase the leg strongly
Good beautiful, but more pink than purple. Very quickly came, a couple of weeks
There is a slight smell of plastic. Hope it will pass. Soft. Comfortable
On 38 size 39 clearly. A little glue is visible, but it's if it's hard. Took it to the sports hall, hasn't walked yet. Light weight. Delivery two months +. In general, I recommend
Sneakers liked, but the size is not enough for two sizes larger, chose on the store's grid