Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportsbaku (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportsbaku.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sportsbaku.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sportsbaku.com
shouder bag surper light travel luggage cr
Bag chic
Beautiful and comfortable for a long time looking for such
item didn't arrive because of COVID pandemic, got refund. not store's fault.
Of course minus that the bottom is not dense. And so all the rules.
Okey. Working day thought is smaller than living. Shoes to put anything else to put space applications or so. Please note to buy found.
Very good. Delivery period, packaging condition are all perfect. The store is really the best.
Normal, compact bag! The goods and store advise.
The item is correct, but delivered in 26 + days. But it's all right!
Very compact bag, but loads of things. Comfortable. Recommend it. Took the smallest
A suitable bag, thought it would be big as in the photo. Fit the whole set for boxing-helmet, gloves and knee pads. I think the crosses will fit in too. Took the biggest
The bag is very good. The wife took herself. I ordered another one, but more.
Perfect nothing to say very beautiful bag.
Long delivery 45 days!
The bag corresponds to the stated characteristics. Seams at first glance are good. But came with a little marriage (((!
was shipped and delivered very quickly...thanks for the good service
Thank you. Looking good bag. Recommended
Corresponds to the description. but pressed the wrong color. asked immediately to put another. the request was not satisfied. upset
Seller is good, delivery took 15 days, I'm surprised. The product is good, I advise.
Took the bag for the Hall and the first impression is super! Chose the size XL and did not regret: The bag is roomy, with many compartments. From interesting-Department for shoes and Department for wet. In the photo this bag with everything for the hall and for the pool, and there you can still put at least the same amount. The only thing that can confuse is the plastic carabiner. I'll see how I wear myself and add the review.
The bag is just cool!!! If honestly not expected!!! Two pairs of feet fit in the shoe pocket! Helmet and gloves in the main department fit without problems! And a lot of free and useful place left!!!✌️Seller recommend!!!
The inner compartment for shoes goes on the whole bag. It's weird. But overall the bag is great. The truth smells like I got new PU leather shoes out of the box. I hope it will blow out
Uh, the sports bag is right in the back, if you just have a trip to the gym then it will come. And so, on the middle clasp very small entrance, normal bags zipper opens 180 degrees and this one is 160-150 and inconvenient to put things inside, in short I suggest to buy all XL
Ok!
Very cool bag. As in the description, there are no objections.
Fully complies with the description and photo of the store. I took for football training for the baby. Boots, shape, Ball, water, towel are placed. Lots of pockets. Son is happy, I like it.