Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportsbaku (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportsbaku.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sportsbaku.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sportsbaku.com
Delivery 20 days. 176/85 XL is excellent. Until I ran in it and did not play but I think there should be norms. I'll order another one.
Received the long-awaited goods!!!! Thank you to the store, very good) put on immediately and went to visit) so the leg feels good, we need to urgently write out another knee pad. I went the goods for a month, I waited hard, I'm very happy! Everyone who has problems with their knees, write out, I wrote out 3, you can and 2x write to my 60 size.
Thank you to the store!!! all as in the description and a small gift bracelet
All OK very fast shipping 20 days and I had the parcel.
Very fast shipping and all perfect. The package came with a detail. A 10 for the store
Good, on the leg keep perfectly, do not slip. The knee hurts when movements like this will fall out-with a knee pad is all right, so I advise
Very good, it gives a lot of size, I'll order a smaller size, it's worth it, I advise
Everything is fine, came just right, to my height 180 and weight 90 kg I Took XL
Sounds like what I expected. Efficiency should be checked in motion.
To Moscow, the order took 4 weeks. Description and dimensional grid are correct. On top of the silicone bands, so as not to slide. Support is felt.
Convenient, does not slip and does not interfere, I will join the previously published positive reviews Delivery fast
The store sent the goods for a week, I thought I would not send it at all. bandage norms, the size approached, fit tightly. Sorry seller did not put the prize
The goods came quickly. The knee is cool, dense, with a selicon layer. Keeps well, took for classes in the gym. Also, the bracelet in color put) Thanks, nice
Good, does not smell, delivered quickly. I took my mother, I did not measure it yet.
So far, I have not tried in action, but at first glance are excellent. I'll add it later.
Excellent took one for a sample With size guessed I order the same second
The knee is super for such money, chose on a dimensional grid, everything came up!
Ordered 20.05, received 05.06. It's amazing that the knee pad came with other goods in one package while, that stores were different (??). Dense, has a rubberized surface inside, so as not to slip. True, I thought it would be yellow, and it is bright orange, just tear out the eye. The size of 100% corresponds to the seller's table.
This is the second order. My father really liked it. Comfortable, comfortable. I'll order more. Seller recommend
Excellent! Fast delivery 23 days. The product corresponds to the description. Recommend.
The material is cool. Delivered quickly. Exactly what I ordered.
Good Goods and reliable store, or lately throw them through one, here everything is clean!
The order came quickly, the knee pads are great, took his son for football. I tried on myself, I don't know, and my son is good. Seller recommend. Thanks for the gift.
Knee pads are good! Size in size. I am pleased to recommend the store and the goods.
Not for knees with injuries. At first glance does not hold anything. I'll still test it. Inside the adhesive surface. Clings tightly to the leg. According to the parameters of the leg is suitable.