Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportsbaku (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportsbaku.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sportsbaku.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sportsbaku.com
Too Beautiful size perfectly
I'm a repeat customer.. very happy..thank you
Ótimo produto
Croses are cool, buy a size larger than your own. Soft, there is a smell of course, but not critical. The top slightly crumpled, did not think of putting the paper in the spout.
As in the picture, the size of the size goes. Very comfortable
Perfect and super comfortable. Excellent store and gave me a bracelet I'm wearing.
7,5 at 40 fire generally. My leg is 26,6 about. I'm delighted, I recommend definitely. They look super! they came in the area of the month.
Very good shoes perfect.
Sneakers are comfortable. I did not communicate with the store.
Merci
The length of the foot is 23,5 but the insole is also 23,5 probably take a larger size.
+++
I love them! Such cool, light, cushioning, sitting like stuck. Checked on the run. I will order in another color myself and my loved ones. Great purchase!
The store is sociable, helped to choose the most convenient size. Thank you very much!
Quite decent, cost their money. Let's see how they are in the wearing, exactly not for running (no fixing of the foot and heel). The leg looks neat, very soft, I would say too soft, airy heel. The store sent promptly, after 2 weeks received already. bought yourself and her daughter, she liked it too.
It's all right! On my 38 (24,5) took 7-perfect!
I took 24,5 feet. Sit down well. Soft, light. Feels foot support .. Came fast
Very much liked! In St. Petersburg week for 2.
Excellent slippers! I loved them, the size is very comfortable right! I will buy other colors
Good crosses, 13 size perfectly sat on the foot of 29 cm.
My 24,5 cm fit perfectly. Happy with the purchase.
That's good. They smell strangers, but I think the balcony will breathe. The package went a little more than a month. The store put a small rubber band as a gift. The seams are like smooth, the size is up. For your money is great
The shoes is absolutely beautiful! Match perfectly with the description, including the size. Super comfortable!!
Not bad, neatly made, glue does not stick, seams are smooth .. before the original of course far away .. and I was wrong with the size itself, it was necessary to take a size smaller .. and on the account of delivery, it's hard to say how on time in a normal environment in the world .. i waited 2 months, maybe because of quarantine ..
Very satisfied) delivery to SPB just less than 2 weeks. + Already. Ordered on the size mesh, everything went well. On foot 25,2 ordered size 8. very worried that they do not fit. But everything is fine) light. Great for running. Your legs don't soar. As a gift the store put the bracelet. Always answered questions.