Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportsbaku (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportsbaku.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sportsbaku.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sportsbaku.com
The store is very grateful. I swear him a little that he did not send for a long time, I thought he would not have time to come to the right day, but the seller not only worked promptly, but also the sweatshirt flew with a zipper in Kazan earlier than I expected even. The seller is super. Ordered XXL, I thought it would be small, but no, even the stock is, Russian 52-54 will easily fit. Sweatshirt on thin fleece, for cool summer weather, autumn will be cold. But she's worth buying it. I'm happy with you.
Ths item color was not in the warehouse so they refunded me, it's OK
Thanks store⭐⭐⭐⭐⭐
Good, with small fleece
The picture looks more beautiful))
Norms. Remains a black pile on a white T-shirt At first
Never pay for additional shipping because its a scam. Item was shipped 1 month after the order, even though I payed extra shipping.
Kraft soft, metal lock. I didn't.
The goods came in 2.5 weeks, everything corresponds to the description. The only thing that smells not nice but is treated with regular washing. height 175, weight 82 kg, took XL is too big, but that was the calculation.
We order the second time, the delivery is fast, the sizes correspond
Synthetics, but quite warm. Lining Hood cotton. For autumn under a thin jacket.
The size approached well, all as in the description, the order came quickly, there is no smell, the thread does not stick out, inside the sweatshirt is a nice fabric, in cool weather the most it, I liked it very much
All as in the description, but the Lightning did not like-most likely will not last long. Here the delivery pleased in M. O. for 15 days.
Soft, light. Remains pile from the inner layer, but not trouble.
The growth of 178 og96 is slightly loose and long. But I still liked it.
OK for your money. No hanger hook!!!
Great stuff. Not the first time I order. I recommend this store!
Soft, pleasant! height 168, weight 70,L took two-free, do not fit to the body, front is too big, I would like denser, but sleeves, shoulders norms! In general, good!!
Seller-well done! Sociable, sent very quickly, everything came out in 2 weeks. The goods are good, the sizes correspond. Height 174, weight 76-everything came perfectly. Thank you so much.
Thin, for the summer what is needed, there were a couple of sticking threads, but this is not critical. Came strongly crumpled, in a couple of days just hung out, did not have to iron. There is no smell, in general, norms. On height 183 and weight 87 took XL, went well. I picked up the dimensional grid and still asked the salesman.
Great goods! Honest sizes. Fast shipping. To Ukraine 17 days.
The product corresponds to the price, the size of the Russian wear 48, just right
Warm, soft, thin, but pleasant to the touch fabric. On the growth of 178, the weight of the 60-M village is ideal, selected according to reviews. In general, satisfied. Value for money at the level. Later I will add a review
On 196 cm and 102 kg is perfect. The material is soft, but "climbs". We should go wash and see what happens. $12 is a great thing. Let us see what happens when wear it)
Got what I ordered I'm happy