Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportsbaku (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportsbaku.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sportsbaku.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sportsbaku.com
Merci
Excellent shoes for Tall feet
Shuzy are good, light, on the Russian 46th Chinese 50th, delivery to the Krasnodar territory for almost a month. Seller recommend *****
Thanks!
Thanks for the fast delivery, the husband of the past crosses passed in 2,5.
The sneakers are light, comfortable. The size on the table picked, upside down, the choice would be, would take half-size-the size is bigger. Of the cons, the top is cloth, in the rain and after the rain are wet instantly. And shipping plus promise does not fulfill, ordered 30.05, promised 17.06 to deliver, and received only 04. 07.overall normal purchase.
The Russian 46 size fit perfectly!!! Communicated with the store, said the size in cm of the foot of her husband, the seller absolutely advised 14 size. It was very doubtful that they would fit, because the size of 46 in Russia-it is very difficult to pick shoes for us, and here from China and so perfectly sat... Super!!! Light, breathable! Husband is delighted!! Seller and goods advise and recommend!!!
Everything is fine, I order 3 times (the third member of the family). Thank you
Today I received one more at once
Good sneakers, do not malomerit.
Crosses fire, light, soft, on the leg are not felt. If still and well worn, I will order more
Delivery to Moscow 18 days, track before delivery, 7-to 39.5 clearly. Sneakers are very light, the leg breathes, there are no smells of excess. Excellent option for the summer.
Very light and comfortable shoes, for the summer is it!
Good summer sneakers. On foot 29,5 it is necessary to take the 12th (46). Delivery 2 weeks to the Bryansk region.
Comfortable and lightweight casual shoes, sturdy packaging & fast shipping. Honest store, totally recommended !!!
The shoes are great, pretty light than its look, and very comfortable. The floor is thick and hard, but fits very well. Upper side of the shoe is soft. Ordered on 31 May and came on 17 June.
Good shoes. My leg is breathing. Took + 10 to 44. Corresponds to 43.5 .. You need to take + 11 to 44. Close to the thumb. They spread if they don't break before)) Good sneakers. My leg's breathing. Took + 10 to 44. Corresponds to 43,5 .. you need to take + 11 to 44. Close to a big finger. Are carried if not torn earlier))
Sneakers are good, but they sent the wrong size. Opened a dispute, returned half the cost. Shipping fast.
Corresponds to the description, the size is exact according to the table. Very comfortable. Product and store recommend.
Thank you! It's fine.
Malomerit
Good sneakers. Recommend.
I have 47 size, I buy not the first year of sneakers DeMix in the Sportmaster 47 size fit perfectly. I bought these 14 sizes great were necessary to take 13.5. Light soft but their money does not cost them a price of 700-800 rubles.
Great trousers. Very light. I hope they will be wearing for a long time.
The size of the husband was 45. Light sneakers for driving to the country.