Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportsbaku (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportsbaku.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sportsbaku.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sportsbaku.com
The goods came fast. I ordered my dad, but to be honest, they barely hit my feet. I don't think daddy can put on, maybe he's confused with the size.
Very satisfied with the purchase. Strong. comfortable. do not slip. high. I do not order for the first time. I recommend. thank you.
I took the size 39-43 on my Vem 51 kg approached well
good product
Wonderful truly phenomenal socks
not as tight as I thought
Like the product! Still not tested because not returned, but apparently will fulfill promises. Confirming this, buy more!
Received. This is a gift.
I liked it, they pull well, took it for running. At 43 the size approached the latest size
Super!
Good, pulled hard, but the legs are nice
Everything is fine. Sit tight, keep well.
Really compressive schcarpeti. At the same time, it is carried out, the shkarpetki shkarpetki "soar"
10-4-2020 Ordered 30-5-2020 delivery to the Netherlands not so fast, looks just like the picture.
On the leg 39 size sit well, just below the knee, the only thing in the toes a lot of free space. The material is nice, the tightening of the feet and knees is felt.
On Russian 44-44,5 the size was reached, although with little difficulty. It is strange that there is no division on left and right, as usually indicated on sports socks, but cool, for such a price will go. Let's see how durable, similar socks from Dunlop I kill for several years, but those are denser, in the summer they are hot.
little bit short for 192 cm EUR46 mam, but otherwise a great design!
Very surprised the parcel came quickly in this difficult time. Fit in size. It's safe. The fabric fits nicely to the body and breathes. very pleased. I advise the store. I'll order more. Thank you! Compression is really present and very comfortable when running and walking and the fabric breathes.
Good
Excellent Product, compression excellent, on his 39 R took 39-43 sat great. receipt to the store
as described
Excellent, perfect fit
These are fantastic! I’m a surgical nurse and they do a great job with compression. Washes and dries well. No shrinkage. Highly recommend!
All norms
At first glance it looks like an ordinary sock, I'll have to try it and then I'll think about the product.