Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportsbaku (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportsbaku.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sportsbaku.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sportsbaku.com
A very good bag with strong fasteners, but you also need to overload it in moderation, like other bags and backpacks. At the time of purchase, the price was one of the cheap ones than in other stores.
very good
Just like the description. The bag came very quickly. Thank you!
The bag is excellent, delivery is fast, I recommend the store!!!!
Nagyon jó a minősége és nagyon sok hely van benne.
Sports bag good many departments. pretty strong
Very good cabin travel bag
Good Article, closures work well, it took two more days to arrive but is understandable by the current situation.
The delivery time is 40 days. The first impressions are a good bag, the locks are excellent. The only thing that represented her a little more.
The product is about what is reflected although it seems a little less large to the natural, but it's a pretty acceptable sport bag. The pity has been to have to wait almost 2 months for the shipment to arrive, of course, being understanding has not been a reproachable situation for the store (COVID 19).
Although not receive the product was very effective and seek solutions. Already received the refund.
Received in 10 days!!
Great bag
Bag very liked, thank you store ....♥️
The goods to Moscow went 3 weeks. No smell. The bag is good.
A wonderful bag, thanks a lot.
manjoghanda panmaejayeo gomabda. I received the bag I ordered today. Delivery came faster than I thought I am very satisfied with the design, color and size. Thank you, store.
Got it fast, no smell. The only minus of the bag as a sports-there is no shoe compartment.
Thank you to the store. Bag as the picture. Came two weeks before Kursk
Bag as in description
Cool bag and looks stylish, on the workout of the son to walk the same thing
The bag liked it. Pockets a lot, for fitness and pool everything fits exactly. If the quarantine were removed and opened these fitness and swimming pools... The only thing I didn't understand is where the sneakers pocket was. Or shouldn't he be? Anyway, it's not a tragedy. Color, as in the store's photo, fuchsia. Beautiful) bag I liked
Less than it seems
The only minus thought the size will be bigger, and so delivery less than a week .. Seller recommend
The bag is excellent, delivered quickly!