Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportsbaku (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportsbaku.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sportsbaku.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sportsbaku.com
A good windbreaker, from the wind protects, feels, 3 - 5 degrees "raises". The material is very thin-what you need. Gets wet, for the rain is not intended. Reflective elements were removed after the third wash. On the height of 178 cm, the weight of 90 kg Took XL-sat well.
Think is more thick. Without pockets on the back and forth.
Great for any outdoor activity where you don't need a jacket but something really light. Packs up really small into a great little bag provided.
A little in focus, it was necessary to take a larger size, the hands of biceps tight))
Value price very good, size l right, are 1,80 for 76kg
I ordered one size up and it’s still very slightly small. I’m still happy with it though, nice jacket
Found the fabric thin, but think Q Q fulfills promises
Conforms to the description. But I would order a size bigger, or even two sizes. Usually I wear "M", but having started reviews, I ordered myself "L", as a result "L" is a little small, not quite comfortable.
Product is decent day shipping took this month to
good
Thin breaths
The package came to Russia very quickly. Not yet. It seems that in our country from Novosibirsk to Yaroslavl will take a long time. The store is not to blame. So he concluded that he would get money faster. Put all five.
Windbreaker came in time, XL at the height of 182 sat good, waterproofing as much as possible.
Excellent Product
The size went great. Very easy, it is better to say the weightless, exactly what I wanted. Arrived in Moscow region in 2 weeks. I'm very happy.
Nice
Very cool and compact jacket, fits even in the pants pocket easily, very thin and nice fabric, sewn also quite well. The fabric does not blow, but at the same time breathes and passes steam, under a jet of water from under the tap all the water rolls into the balls and drains without even leaving a trace of soaking (May such impregnation is good, after use and wash I will look, add the review). Usually I wear size S, but having read the feedback took M and did not lose, I sat the size in size as cast. So suggest take a size bigger than your or look by the store's table, it matches.
Good value for money. Size M for 1.76 and 68kg perfect.
8 days for shipping to Austria
My weight and height: 88 kg and 185 cm. Took XXL to be a stock for other clothes with layered dressing. In the photo I am in 4 layers of clothes, including the upper layer of windbreaker. The windbreaker repels the water, from the non-heavy rain will quite save. And the wind seems to be delaying. The hood sits normal, there is freedom of movement of the head. The seams are sewn as necessary, but I will still strengthen them, especially in the area of sleeves, because. They rip out there often. Thank the store.