Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportsbaku (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportsbaku.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sportsbaku.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sportsbaku.com
Beautiful bottle, the shipping time was terrible.
BEST!!
Delivered intact, thank you to the store!
Finally found a good, convenient bottle. No smell. Yay!
All as in the description Thank you very much for the parcel
The bottle is good, it came in 15 days in five. Looks good plastic, bends, I think will test and take even smaller, and so for a radical exit in warm weather just.
Goods as described, quick delivery, I recommend this store.
The bottle came in two months. It was packed in a bag with a small navel, but in general the whole (which is amazing with such a package). The bottle was in the film, Inside the bag against the smell (some specific was not) and the instruction. In general-plastic as plastic, after boiling water did not twist it, which pleases. Nice bottle. Sound when drinking is as they write in other comments, but personally it does not confuse me .. To the bottle you can get used to drinking madly. Personally for me it was not a minus :) for such money I'm happy. The only one .. Size 0,85 for handbag is big but for office is super :)
Yay, I finally got them, as always excellent and never mind, that long most important to get good goods
Guys, fire! Came 1,5 weeks before Moscow. On May 25 I made an order, today (5.06) received. Bottles in individual packaging. Packed good! As I try, I will complement the review!
Just the most convenient bottle of perfect size
Thank you!!!! I order for the second time, everything is fine! Bottle practical, cool design, convenient in hand, order came quickly. Seller recommend!!!
Product is not too bad but took almost 3 months to arrive. Not sure what courier service did store picked, but it was absolutely ridiculous - even my other items ordered later than this arrived earlier. Seller wasn’t very helpful and keeps giving a standard reply (it’s like talking to a bot). Good product, but this is the last time i am buying from this seller.
It's all right. The product fully conforms to the description. The bottles arrived whole and unharmed. Delivery was pretty fast in my case. I'm pleased with you. Seller recommend.
The bottle was beautiful, durable. the package was in an envelope with a very thin purple. while I opened, I thought it was exactly cracked while I was driving to me. But it came safe and safe. Color gray with drops of blue. I took it for two-year-old children, alas not approached. In view of the fact that the tube does not reach the bottom on 1 '5 -2 cm, then when raising the bottle you suck air. In general, either it is necessary to bring, or it will lie. But it's for our family's orcs. And the bottle itself is beautiful. I went to Kazan for a month.
Bottle well made, no leaking, made of thick plastic, not stinks plastic, fast shipping to Poland Courier
The bottle is cool. Packed perfectly. It came without damage. Seller recommend.
The bottle is cool. The only thing upset is that the lower bezel, made Curvo, which very spoils the appearance. For this I shoot the star
Perfect
Great bottle! I order three times. Comfortable, can be washed in the dishwasher, no smell no
The bottles are super!
Liked the bottle. Came fast. Seller recommend.
Good bottle, does not smell, does not leak. When you drink, air with a characteristic quiet jzhzhshsh-jzhshsh enters the water stream, and water with air in the mouth. I'm angry, but since the bottle was originally bought to the child, his opinion is important. He's okay, here's the handsome.
Gorgeous bottle
Cool, I will order more, thank you! the store is good!