Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportsbaku (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportsbaku.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sportsbaku.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sportsbaku.com
1,5 months, packed well, put in a box. The straps are not as wide as in the photo, the fabric is pleasant, all the seams are neat, there is no foreign smell, there is a size in size.
Synthetic fabric, but pleasant to the body. I was afraid that it would not fit in size, but my fears did not come true, everything went perfectly. Product and store recommend.
Top good, chest holds
Came completely wet, apparently caught in the rain. Waterproof packages need to be provided.
The parcel came quickly. The goods are in good condition. Thank you very much to the store!!!
Description matches! Honest 5 stars! I recommend the store!
Instead of white, sent black, you need to be attentive to the store...
I liked very much, very convenient for large sizes) 110-120 cm chest volume. I ordered a couple more
Sent and delivered quickly. 20 days to St. Petersburg. L corresponds to its size.
Excellent bra, perfectly sat on 56 size. Fully corresponds to the description. Very pleasant to wear. Recommend.
Everything is fine. Size 64 took 6XL
The description is pretty accurate. The liners immediately got out, as they are not for the entire size of the Cup and look strange. The straps on the shoulders are wide, they are assembled because of this. I'm happy with the purchase. It came very quickly, two weeks before Yekaterinburg. On the size under the chest 99 cm and OG 118-size 4XL sat well and freely, you can take less. I will order still in black and other size as I lose weight. Great store.
Delivery to Novosibirsk is less than a month. OG 130 OPG 115 took 6XL. He sat down freely. So the dimensional grid does not lie. I took it with a margin, I was afraid that it would be small. In fact, you could take a minimum for a smaller size. The material is not like the usual sports sconce. Not so tight, very weak fixes the chest. But, it was bought for the house so for me it's not such a significant minus. Inside the wall lamp there are cuts for inserting foam cups. Thanks to them, the relief of the nipples is not visible. But the cups themselves inside the pockets move as they want, you have to correct. On good, the cups would insert more. When washing, the paint flows strongly. I do not know how much washing will stop
The order was received in 10 days. Very fast shipment and delivery. The size is just fine. My weight is 104 kg. Chest circumference 100 cm. The body is very comfortable. does not press, does not pull. Even sleeping in it is comfortable. Shop and store recommend.
Good thing for the house. Nothing, of course, does not hold, but a little resemblance, home will go.
All OK. A little sharp smell. After washing, everything is fine.
Great bra! Nice, no odor, the size perfectly matches the description. Let's look like wearing, but so far only positive impressions.
The package arrived in Volgograd in 3 weeks. The top is very comfortable, sat down like wavy, soft, nice to the body. Recommend it.
The product received surprisingly quickly, given the self-insulation around the world, the chest of course does not hold, even vice versa, the size may be small but the House will go to walk
Good bust, I order a second time. For home and for. That's the walk.
I liked the top. Ordered white and black colors. It seemed to me that the black fabric was denser. Great for home. Very comfortable.
The size was right. Thank you. Fast delivery. Five stars
The parcel arrived quickly-28 days. everything is well packed, with the size did not guess. on og.120 3 хl is small. I will order from this store. I recommend!
The size is large. It was possible to take 5XL to Russian og 126
Thank you! everything went perfectly, mom is happy, we will order in another color.