Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sportsbaku (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sportsbaku.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@sportsbaku.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sportsbaku.com
Got, poured water, pumped while everything is fine. Nowhere leaks and does not descend. All as in the description. The store additionally put the glue tube just in case. The child likes it.
GOOD
Everything is in a strand, it came quickly. Corresponds to the description completely. Recommend
Due to covid the shipment was quite late, else the product is really good. Its for soft boxing
COVID made this product take 2 months to arrive. The material seems average. I am afraid my 6 year boy will still break though. However, a grown man will break this very quickly. The instructions were not clear. You can use water or sand for the base and the other sections use air. But air is still hard to put in with pump. The valve has
All ok thanks a lot
Exactly as the description and the movie
The inflator is not very effective but punching very consistent with the description
good store
All the whole, good pear!
Product is as described. Comes with air pump to conveniently inflate the bag.
ok
Exactly as shown in the picture! Seems smaller as 160cm. Still not inflated.
merci
This was extremely easy to fill and easily handles my (admittedly not particularly powerful) punches and kicks. I've had a blast using it, and would absolutely buy this again should I ever accidently pop it.
Received in 18 days to Spain, delivery in hand. It comes well packaged, with instructions and a inflator. He rides without incidences, loses no water or air. My son flips it. I recommend if your son likes to fight. Chinorri my dieses!
Excelente
Children are happy! In the photo daughter height 142 cm. Three children in three days endured the pear perfectly, did not blow, did not pierce. Recommend it. Due to quarantine in China sent 2 weeks, but the parcel arrived in the end in a month. A great gift for the son with a height of 116 cm! I'll order your nephew now.
The goods arrived quickly. Everything would be fine, but ... It turned out to be defective. Anything can happen, marriage comes across everywhere. Opened a dispute, the money was returned in a day.
Thought that would be thinner, it turned out better than expected, dense, for this money looks great!
my child is happy